Privacy Policy

1. Data We Collect

We collect personal and non-personal information to ensure a smooth experience and enhance our services.

1.1. Personal Information

Personal information refers to details that can identify you individually. This may include:

• Name
• Email address
• Phone number
• Delivery address
• Payment details (processed securely via third-party gateways)
• Order history and preferences
• Any information you voluntarily provide via feedback forms, customer support, or surveys

1.2. Non-Personal Information

Non-personal information cannot directly identify you. Examples include:

• Browser type and version
• Device type and operating system
• IP address
• Pages visited or features used on the Platform
• Time and duration of your visit
• Referring website or app source

2. How We Use Your Information

We use the information we collect to provide, personalize, and improve our services. Specifically, we may use your data for the following purposes:

• Order Processing: To confirm, prepare, and deliver your food orders efficiently
• Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues
• User Experience Improvement: To analyze behavior and usage patterns, helping us enhance the Platform's performance and usability
• Marketing and Communication: To send you updates, promotional offers, loyalty program details, or newsletters
• Legal Compliance: To comply with applicable laws, prevent fraud, and ensure the safety and integrity of our services

3. How We Share Your Information

We value your privacy and do not sell your data. However, we may share information in the following limited cases:

• Service Providers: We may share your data with trusted third-party partners who help us operate our business, such as delivery partners, payment processors, marketing agencies, and IT service providers. These partners are contractually bound to maintain confidentiality and security
• Legal Requirements: We may disclose your information to comply with legal obligations, court orders, or government requests
• Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, ensuring continued protection under this policy

4. Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to improve your browsing experience and personalize content. Cookies help us:

• Remember your login and cart details
• Analyze traffic patterns and app performance
• Deliver tailored offers and recommendations

You can adjust your browser settings to refuse cookies. However, this may limit certain functionalities on the Platform.

5. Data Security

We take reasonable technical, administrative, and physical measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and limited data access for employees.

While we strive to safeguard your information, no system is 100% secure. By using our Platform, you acknowledge this inherent risk.

6. Links to Third-Party Sites

Our Platform may include links to third-party websites or payment gateways. Please note that these sites are governed by their own privacy policies. Satvvaahar is not responsible for their practices, and we encourage you to review their policies before sharing any personal information.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for marketing communications
• Object to certain types of processing
• Request a copy of the information we hold about you

To exercise these rights, please contact us at satvvaahar@gmail.com. We will respond in accordance with applicable data protection laws.

8. Children's Privacy

Satvvaahar does not knowingly collect or store data from children under 13 years of age. If we become aware that such data has been provided, we will promptly delete it from our systems.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this Policy including order processing, legal compliance, and service improvement. Once retention is no longer required, your data will be securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect new features, legal changes, or operational updates. Revised versions will be posted on this page with an updated effective date. You are encouraged to review this page regularly to stay informed.

11. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy or our data practices, you can reach us at: